At Zoomies, we want you to have a great experience with every purchase. If there is an issue with your order, our team will work with you to resolve it.

30-Day Warranty Policy

All Zoomies products are covered by a 30-day warranty starting from the date your order is delivered.

If your product arrives damaged, defective, or stops functioning during normal use within the warranty period, please contact us so we can assist you.

Depending on the situation, we may provide:

• A replacement item, or

• A refund

Eligibility for Warranty Claims

To qualify for a replacement or refund:

• The request must be made within 30 days of delivery

• The item must show a manufacturing defect, shipping damage, or malfunction

• Photos or videos of the issue may be required to help us verify the problem

Non-Returnable Situations

The warranty does not cover:

• Normal wear and tear from regular use

• Damage caused by misuse or improper handling

• Damage caused by pets beyond normal play behavior

Returns

In many cases, returning the product is not required. Our support team will review your request and provide instructions if a return is necessary.

If a return is required, the item must be unused and in its original condition unless it arrived damaged.

Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method

• Please allow 5–10 business days for the refund to appear depending on your bank or payment provider

Order Issues

If you received:

• The wrong item

• A damaged item

• A defective product

Please contact us as soon as possible and include photos of the product and packaging so we can assist you quickly.

Contact Support

For warranty claims, returns, or order issues, please contact us:

📧 support@zoomies.supply
⏱ Response time: Typically within 24 hours