FAQs

Where do you ship?

Zoomies currently ships within the United States only.

How long does shipping take?

Orders are typically processed within 1–3 business days. After shipping, most orders arrive within 7–12 business days depending on your location.

How do I track my order?

Once your order ships, you will receive an email with your tracking number and tracking link. Tracking updates may take 24–48 hours to appear.

Why hasn’t my tracking updated yet?

Tracking numbers may take 24–48 hours after shipment to update while the carrier scans the package into their system.

Do you offer a warranty?

Yes. All Zoomies products come with a 30-day warranty starting from the date your order is delivered.

What does the 30-day warranty cover?

The warranty covers:

• Products that arrive damaged

• Manufacturing defects

• Items that stop functioning within the warranty period

If you experience an issue, contact our support team and we will work to resolve it.

What if my item arrives damaged?

If your item arrives damaged, please contact us within the warranty period with photos of the product and packaging, and we will assist you.

Do your toys require batteries?

Some toys may require batteries or charging, while others are manual toys designed for instant play. Each product page will specify the requirements.

Are Zoomies toys safe for cats?

Yes. Our toys are made with pet-safe materials designed for safe and enjoyable play.

Can kittens use these toys?

Most Zoomies toys are suitable for both kittens and adult cats. We recommend supervising playtime, especially with younger cats.

My order arrived in multiple packages. Why?

Some orders may be shipped separately depending on product availability or fulfillment location. Each package will have its own tracking number.

How can I contact support?

If you need help, our support team is happy to assist.

📧 support@zoomies.supply
⏱ Response time: Typically within 24 hours