Welcome to the Zoomies Help Center. We're here to make sure you and your cat have the best experience possible. Below you'll find answers to common questions about orders, shipping, products, and returns.

If you can't find what you're looking for, feel free to contact our support team.

Orders

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.

I entered the wrong shipping address. What should I do?

Please contact us immediately. If the order has not yet been processed, we may be able to update the shipping address.

Shipping

Where do you ship?

Zoomies currently ships within the United States only.

How long does shipping take?

Most orders arrive within 7–12 business days after processing.

How long does order processing take?

Orders are typically processed within 1–3 business days before shipping.

Products

Are Zoomies toys safe for cats?

Yes. Our toys are made with pet-safe materials designed for safe and enjoyable play.

Are the toys suitable for kittens?

Most Zoomies toys are suitable for both kittens and adult cats. We recommend supervising playtime, especially with younger cats.

Do your toys require batteries?

Some toys may include electronic or rechargeable components, while others are manual toys that require no batteries. Each product page will specify these details.

Returns & Refunds

What is your return policy?

If you're not satisfied with your purchase, please contact us within 30 days of delivery, and we’ll work with you to resolve the issue.

What if my item arrives damaged?

If your item arrives damaged or defective, contact us with photos of the product and packaging so we can assist you quickly.

Do I need to return the product for a refund?

Return requirements may vary depending on the situation. Our support team will guide you through the process.

Contact Us

Still need help? Our support team is happy to assist.

📧 Email: support@zoomies.supply
⏱ Response Time: Typically within 24 hours